Axis Bank Customer Care – Grievance Redressal Nodal Officer

Axis Bank Limited has created various platforms & methods for its existing, as well as prospective customers to reach them with minimal efforts. You might have read them at our info section of Axis bank which provides in-depth details on all of them.

Axis Bank Customer Care – Grievance Redressal Complaints Management Team

Generally, most of the requests, queries, information, complaints (If, any) are sorted out by Axis Bank’s multi-layered customer care system. But there are times when High Networth Clients (HNIs as they are called), Large Corporate Clients who conduct many thousand transactions of various nature within a span of single day, have unresolved issues of Complex Nature.

In order to provide a forum that can effectively address such issues, Axis Bank has a dedicated team called complaints Management Team. Under such situations, you can escalate your complaint to the Complaints Management Team, at Central Office by mailing to cmt.co@axisbank.com.

After examining the matter, the complaints management team will send you its final response within a period of 8 working days from the date of receipt of your complaint by them. In case the resolution is likely to take longer time, the Axis Bank Customer Care’s Complaints Management Team will inform you of the same through an interim reply.

Axis Bank Customer Care – Nodal Officer for Grievance Redressals

If the resolution still does not meet your expectations, you can get in touch with the Nodal Officer – Grievance Redressal at the below provided address.

AVP (RBO) and Nodal Officer – Grievance Redressal, Axis Bank Ltd

Central Office, RBO Department, 3rd Floor, RNA Corporate Park

Kalanagar, Bandra (East), Mumbai – 400051.

E Mail ID – nodal.officer@axisbank.com

After thoroughly studying the matter, the designated Nodal Officer will send you the final response within a period of 8 working days from the date of receipt of your complaint at his end. In case the resolution is likely to take longer time, the Nodal Officer will inform you of the same through an interim reply.

Within 30 days of lodging a complaint with the Nodal Officer, if you still do not get a satisfactory response from him, and you wish to pursue other avenues for redressal of grievances, you may approach Banking Ombudsman appointed by Reserve Bank of India under Banking Ombudsman Scheme.

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